ELECTRIC VEHICLE SERVICE FAQ
Still Have Questions?
Not to worry. Your highly trained Nissan service experts have answered some of the most common questions they hear about electric vehicles like yours. If your question isn’t on the list, check out the FAQs page for more answers.
Answer:
Most charging can be done at home. Nissan Canada has teamed up with Flo® to simplify home charger purchases and can be purchased through your Nissan EV certified dealer.
Nissan EVs can also Level 2 charge using its available portable charging cable and a 240V outlet. There are also public Level 2 & Level 3 charging networks across the country.
Answer:
EVs do not have starters, fuel pumps and exhaust systems, so drivers don’t have to worry about these components wearing out over time.
Answer:
The batteries in the Nissan LEAF® and ARIYA come with 8-year/160,000kms (whichever occurs first) lithium-ion battery coverage.
The Nissan lithium-ion battery warranty includes coverage for defects in materials or workmanship for 8 years/160,000 kilometres (whichever occurs first) as well as protection against capacity loss below 9 segments of capacity (out of 12) as shown on the vehicle’s capacity gauge for a period of 8 years/160,000 kilometres (whichever occurs first). For complete information concerning coverage, conditions, limitations, and exclusions, see your Nissan dealer and read the new vehicle warranty information booklet.
Answer:
Powering up an EV is a straightforward, simple process. Just plug it in, and it will know when it is charged up. There are a few different types of connectors used on EVs, and Nissan vehicles are equipped with either a CHAdeMO used by the Nissan LEAF®, or a Combined Charging System (CCS) connector, used by the Nissan ARIYA. For more details visit here.
*Charging time and capacity may vary based on power source, ambient temperature, battery temperature, condition, and age, and use of vehicle accessories while charging. Please review the Electric Vehicle Supply Equipment (EVSE) Quick Reference Guide located in the bag of the portable charger. The EVSE draws a constant 12 A at AC 120 V 60 Hz or 30 A at AC 240 V 60 Hz. You must ensure that the outlet and household wiring used for charging are rated at this level and comply with the latest electrical wiring standards and regulations in your country or area. The EVSE must be used on a dedicated circuit installed by a qualified electrician.
*Public charging networks are provided by independent companies, and are not within Nissan’s control. Availability of charging stations not guaranteed.